Return Policy Complaint, Refund & Return
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your order from us, you may create a complaint about the goods or return it for a replacement. Before making a complaint or returning your order, please take time to read our refund or return policy below. It is also recommended you to contact our Customer Support before returning an item, as they will be able to advise you based on your specific needs and situation.
The procedure of making a complaint
You should report the problems in 3 days after you have received the products. We will process and reply to your email within 24-48 hours upon receiving your complaint. After we reach an agreement about the refund, the refunded money can be issued to your PayPal account within 48 hours or can be kept for your next order.
Refund rate
Condition |
Refund rate |
|
A |
Send the wrong color or wrong size of the same style |
10% of the amount of that item |
B |
Wrong description of sizes. |
10% of the amount of that item |
C |
Send the wrong item |
Usually, we will refund 20% of the amount of the expected item. |
D |
The total quantity is different from the notice email |
We will check our log file to find if we already sent the notification email. |
E |
Color is apparently different from the photo |
20% of the amount of that item |
F |
Missing accessory |
30% of the amount of that item |
G |
Minor defects, |
30% of the amount of that item |
H |
Obvious defects, |
50% of the amount of that item |
I |
Obvious defects, big area stain or spot, and can’t be amended |
100% of the amount of that item. |
J |
Damage or dirtied caused on the way. |
No refund. |
K |
Other situation |
Please email us if you think any of the above Condition & Refund rate is not suitable. |
Return because of the defect
We don’t prefer to have the goods returned to us because the shipping fee is sometimes higher than the amount of the item.
However, it’s true that we accept returns; the first step in the process is to contact our Customer Support. You should report the problems within 3 days after receiving the products.
Returning must be in 7 days after receiving the products and must be in original condition when returned to us. When the returned package arrives at our place at our manufacturer, we will examine the item, identify the problem, we will ship the correct items back to you at no extra cost. We will handle all the necessary shipping fees (from us back to you). We will not be responsible for the returning shipping fee (from you to us).
If we discover nothing wrong with returned items, we will promptly ship them back to you. In these cases, you will be responsible for the shipping fees in both directions.
Return because of the delivery, customs or duties
If the parcel is returned because the incorrect delivery address or the receiver refused to accept the goods, both the fee of the goods and the shipping fee won’t be refunded.