Delivery Procedures and Timescales
Your order will be shipped out within 1-2 business days after the payment is received. Depending on your location, it usually takes 3~15 days for the parcel to be delivered on your door.
How much is the shipping rate in the Philippines?
From North Luzon, we use the standard shipping rate. ₱100 for small pouches and ₱140 for medium to large pouches. Shipping fee also depends on weight and sizes.
Aside from the Philippines, do you ship to other countries?
Currently, we do not accept shipment to other countries.
Shipping provider you use?
For orders made on this website, we use J&T as our main shipping provider in the Philippines.
Do you offer COD (Cash-on-delivery)?
Yes, we now offer COD as a payment method. For a complete list of payment methods that we accept, please refer to our Payment Methods Page.
How will I track my order?
We will email you your tracking number which you'll be able to use to track your order at our courier's website. Please track your parcel in the website after 48 hours because sometimes the tracking website isn’t updated timely. Any problems please don’t hesitate to tell us and we’ll be glad to help.
Will you give me my money back if my order does not get to me within the average days or if the courier calls when I am not in?
Unfortunately, as we do not make deliveries ourselves, we are relying on several couriers to get your goods to you. Getting a parcel across the country is not always easy and things can sometimes go wrong. Although we are normally able to achieve very fast delivery, we cannot guarantee that your order will be with you within a specific timeframe and predicted delivery dates times are estimates only. Although you have the right to cancel if your order misses any deadline you might have, we won’t be able to refund the shipping cost and you will have to pay for the goods to be brought back to us before a refund is issued.